Privacy Policy
Effective Date: October 15, 2026
At A Whittall Design ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you visit www.awhittalldesign.com or purchase products from us. By using our website, you agree to the practices described in this Privacy Policy.
We may collect personal information that you voluntarily provide, including your name, email address, shipping address, billing address, phone number (if provided), commission request details, and any other information you submit through forms, email, or purchases. Payment information is processed securely through trusted third-party payment providers such as Stripe and PayPal. We do not store or have access to your full payment information.
When you browse our website, we may automatically collect certain information including your IP address, browser type, operating system, device information, pages visited, time spent on our website, referring websites, and browsing activity through cookies and similar technologies.
We use the information we collect to process and fulfill orders, communicate with you regarding purchases or commissions, respond to customer service inquiries, improve our website and customer experience, provide requested information, send marketing communications if you have opted in, maintain website security, prevent fraud, and comply with applicable legal obligations.
Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, and help us understand how visitors use our site. Cookies may also be used to measure advertising performance. You may disable cookies through your browser settings at any time, although doing so may affect certain features of the website.
We work with trusted third-party providers including Squarespace, Stripe, PayPal, Meta (Facebook and Instagram), Google Analytics, and shipping carriers such as UPS and USPS. These providers may collect and process information as necessary to provide payment processing, website hosting, analytics, advertising, order fulfillment, and shipping services. Their handling of your information is governed by their respective privacy policies. Notwithstanding the information-sharing practices described above, SMS opt-in information and consent records are excluded from sharing with third parties or affiliates for their own marketing or promotional purposes.
Our website may use the Meta Pixel and similar tracking technologies to help us understand visitor behavior, measure advertising performance, improve our marketing efforts, and display relevant advertisements on Facebook and Instagram. Information collected through these technologies may be shared with Meta in accordance with Meta's Privacy Policy. You can manage your advertising preferences directly through your Meta account settings.
If you subscribe to our newsletter or marketing emails, we may occasionally send updates regarding new artwork, product releases, commission availability, promotions, events, and other business news. You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
A Whittall Design offers optional email and SMS marketing subscriptions to individuals who voluntarily consent to receive promotional communications through our website. By voluntarily providing your mobile phone number and expressly opting in to SMS marketing, you consent to receive recurring promotional text messages from A Whittall Design.
SMS messages may include announcements of new artwork, collection releases, exclusive subscriber offers, limited-time promotions, upcoming events, commission availability, and occasional studio updates.
Subscribers can expect approximately 2–5 text messages per month, although frequency may vary during special promotions, seasonal campaigns, or artwork releases.
Message and data rates may apply depending on your mobile carrier and service plan. Consent to receive promotional text messages is not a condition of purchasing artwork, commissioning custom pieces, or using our website.
Subscribers may opt out of SMS marketing at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any promotional text message. For assistance, reply HELP or contact christina@awhittalldesign.com.
When you subscribe to SMS marketing, we may collect your name, mobile phone number, subscription status, opt-in date and time, and interactions with our messages, including link clicks and responses.
We provide necessary subscription and messaging information to Squarespace, our SMS marketing service provider, and its authorized messaging providers solely to facilitate the delivery, management, and administration of our SMS campaigns.
Your mobile information and phone number will be kept confidential and will not be sold, rented, or shared with unauthorized third parties or affiliates for their marketing or promotional purposes.
We do not sell or share your SMS opt-in data or consent information with third parties or affiliates for marketing or promotional purposes.
Subscribers may choose to receive email marketing, SMS marketing, or both. Consent for one communication channel does not automatically constitute consent for another.
Unsubscribing from email marketing does not automatically unsubscribe you from SMS marketing, and vice versa.
A Whittall Design respects all requests to withdraw marketing consent and maintains subscriber preferences accordingly.
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information using industry-standard security practices, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
Our website is intended for individuals who are at least 13 years of age. We do not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete that information.
Depending on your location and applicable law, you may have the right to request access to your personal information, request corrections, request deletion of your information, withdraw consent for marketing communications, or request a copy of the personal information we maintain about you. To exercise these rights, please contact us using the information below.
We retain personal information only for as long as necessary to fulfill orders, provide customer service, comply with legal and tax obligations, resolve disputes, and enforce our business policies.
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, content, or security of those external websites, and we encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
A Whittall Design
Website: https://www.awhittalldesign.com
Email: christina@awhittalldesign.com